Terms of Sale and Refund Policy
Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain plant compounds from hemp oil. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-7 business days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item to us, contact us.
30 Day Money Back Guarantee
Alive Market knows the importance of gaining your trust and that’s why we offer our customers a 30-day risk-free trial. If you don’t like it, you can return your product within 30 days for a full refund.
The 30-day trial is available for first-time purchasers for one product only, and the 30 days begin once you’ve received your product in the mail.
You’ll need to fill out the form below and wait up to 2 days for them to reply with additional information. Once approved, your refund may take 5 to 7 business days to post to your account.
Damage Due To Freight or Shipping
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product. Once we receive this information, we will send you another package with the same order that was damaged.