Alive Market will only accept returns and refunds from purchases made on Alive Market will not allow returns from a purchase made in a retail store or from another third-party website.


Please send an email to if there are any issues with the product you received and we are more than happy to speak with you about your dissatisfaction. You can also call us directly at 858.519.8390.


If you have any questions about whether your product is eligible for Returns, please feel free to email us.

WE DO NOT HAVE A MONEY BACK GUARANTEE, as CBD affects everyone differently.
We are NOT able to accept back any product that has been opened or used.

We do NOT accept returns on merchandise purchased on sale.


After speaking with us, if you still desire to return your unopened product and it is within 7 days of receiving it, please read below:

The Returns Process:
 1) Email us at as soon as possible to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.

2) Once we receive your package back at our facility and can examine it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.


*If you have any questions regarding our return policy please email us at or call us directly at 858.519.8390.