Shipping Guidelines

Alive Market Shipping Guidelines


How long does it take for Alive Market to ship my order?


We know that timely shipping is crucial to our loyal customers.  Our goal is to ship orders in 1-2 business days.  Expedited shipping methods will ship the same business day if placed before 2:00PM EST.  Please note that any expedited shipping options chosen after 2:00PM EST will ship out the next business day.  Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email.  


Please call Alive Market, LLC Customer Service at 858-519-8390 or email info.alivemarket@gmail.com with any questions.


Note:  While we work (7) days a week to achieve our goal, during peak holiday times, delays may cause an overall increase in shipping times.


Shipping Rates:


At Alive Market all of our shipping rates and methods can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling rates. In most cases you will still find that our shipping rates are drastically lower than our competition because we take great care in negotiating the best possible rates with our carriers and pass much of that discount onto our customer. 


Orders placed on www.alive-market.com may be delivered by one of several different carriers and shipping methods, although the main carrier is UPS.  Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).


International Shipping:


Alive Market ships internationally to most countries.  If your country is on our list, any order you place on Alive-Market.com will have the option to send to that country upon completion of order.  Import duties, taxes, and charges are not included in the items price or shipping cost. These charges are the buyer’s responsibility.


For particular international inquiries, please email us at info.alivemarket@gmail.com.


Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs.


When will I get my shipment?


We are located in San Diego, CA.  Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our warehouse that will include a tracking number for your order. We do offer 2nd day and overnight options as well for an additional cost.


Where does my order ship from?


All Alive Market orders ship from our facility in San Diego, CA. We never drop-ship products. By keeping all shipping in-house, we can guarantee quality, speed and accuracy in your order fulfillment. Alive Market’s direct-to-you shipping model makes it convenient and affordable to get the world’s highest-quality products that we offer. Be sure to tell your friends and family about Alive Market’s amazing value on products and shipping!


Changes to Our Shipping Policy:


We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.


Hazardous Shipping Information for Oils:


Shipments of essential oils and fragrances that have a flash point of 60.5 degrees Celsius (°C) or less are considered hazardous materials (Class 3 Flammable Liquids).


Flammable Liquids with a flashpoint at or above 38 degrees Celsius (°C) can be exempted from the hazmat regulations when shipped by ground, but are fully regulated by air transport.


Any item designated as a hazardous material may incur higher shipping costs and longer shipping times.