Return Policy

Return Policy Information

Alive Market wants to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 14 days from the invoice date.  All damaged and unopened products must be sent back with in 14 days from the invoice date.  Additionally, we are proud of the fact that we do not charge a restocking fee for returns.

Return Instructions

Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.

Questions regarding returns can also be answered by email from our customer service at

Qualifying returns are eligible for a refund to your credit card. Please let us know the last four digits and expiration date of the original credit card used for the purchase. If you paid for your order with a check/money order, we can issue a refund in the form of a company check 30 days after your invoice date – although you are welcome to make a return anytime within the 14-day period.

Policy Restrictions

Discrepancies and Shortages

If your order is received with any notable shortcomings, please contact customer service immediately.

All discrepancies, shortages, broken merchandise and any requests for returns must be made within 14 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 14 days of the invoice date.